Launch in Phases – The Roger Ehrenberg Interview
on Aug 5, 2008 - 7:41 PM PSTThe full program
This is an audio program. Listen and/or download here.
A few lessons from this program
When Roger Ehrenberg‘s company, Monitor110, closed down, he wrote a post mortem for it. After reading his reflections, I called him up to for an interview to get more insight.
My biggest takeaway from the conversation is the importance of releasing a site in phases. Roger told me that people’s expectations for Monitor110 were so high that the company didn’t want to launch until they had a finished product that could live up to those expectations.
By doing that, they robbed themselves of real-world user feedback. “It created an enormous distance” between the company and its clients, he told me.
Writing the post mortem and having this conversation with me couldn’t have been easy. But Roger has invested in some of the web’s most successful companies. I know his CEOs will benefit from reading and hearing about his entrepreneurial experiences–just as I did. Thank you Roger!
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August 6th, 2008 at 5:35 am
Classic IA problem! User experience is NEVER right first time. Always test, feedback test. Rapid cycles pre-launch and expect much redesign, and even pathway reformulation!
Good learning. Sad it had to be so expensive…
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